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30 Day Money
Back Guarantee
We want you to be completely happy with your purchase. If you are not, for a
full refund:
- Item must be returned to us
within 30 days from the date that you receive the item.
- Item must be returned in its
original condition.
Returns not meeting the above
conditions will be charged a restocking fee that will vary from 15% up to the
full purchase price. Software, books, manuals, clearance items, and videotapes
are not returnable except for replacement of defectives. Credit card purchases
will be refunded to the original purchaser’s card. Check, cash, or money
orders will be refunded by a check. Please allow two weeks for processing.
Defective Items
Items that are defective require a Return Authorization Number (RMA#). Please
either call our Technical Support Department at +54 11 4262-9940 (M-F 9 am - 5
pm PST), or email us at info@controlhome.com.ar
Products purchased from us which are found to be defective within the
manufacturer’s warranty period will be replaced or repaired, at our option, if
the product is still a part of our current product line. Products that are no
longer a part of our current product line will have to be returned to the
original manufacturer for warranty replacement. All manufacturers’ warranty
terms and restrictions apply. Please supply as much of the original packaging as
possible.
For All Returns:
Please complete the form on the back of your invoice for each returned item. Or,
if you do not have your invoice available, you can download our Controlhome.net
Return Policy Form, in PDF
format, and use it.
Return Codes:
A - Did not like
B - Not Suitable/too many
C - Order/Shipping Error
D - Defective/Damaged
Return Shipping Instructions:
- Please send your return to
the following address:
- Attn: Returns
- CONTROLHOME
- La Rioja 2347 - Lanus
Oeste (1824)
- Buenos Aires - Argentina
- RMA #’s must be clearly
displayed on the front of the return shipping box.
- Please double box your
return.
- We are not responsible for
returns lost or damaged in shipment, we recommend that items be shipped back
UPS or insured parcel post.
- Shipping charges are non-refundable
unless the return is due to our error.
- Returns that do not meet all
of the above stated conditions will be returned to the customer at the
customer's expense.
- If you have any questions
regarding your return, please email us at info@controlhome.com.ar
or call us at +54 11 4262-9940 (M-F 9 am - 5 pm PST).
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